Telangana Pensioners Pension IVRS Process

Telangana Pensioners Pension IVRS Process 

Interactive Voice Response System (IVRS) was introduced in December, 2004 at office of the Principal Accountant General (A&E) through which GPF subscribers and Pensioners can obtain relevant information round the clock over phone.Telangana Pensioners Pension IVRS Process 

Telephone Number for Pension IVRS : 040-23231212.

Common steps to be followed to access the IVR System:

Step 1:

Dial 040-23231212. This will connect to IVR System and a welcome message “Welcome to Pension and GPF information system of Accountant General (A&E) AP” will be played by the system.

Step 2: 

 Press Star Button when requested by the system.

Step 3: 

Choose a language (Dial 5-for Telugu, 6-for English, 7-for Hindi)

Step 4:

Choose enquiry type (Dial 5 for Pension, 6 for GPF)

Steps to be followed for Pension enquiry (If the caller’s option is 5 i.e., Pension enquiry):

Step 1: 
If you know the IVRS no. dial 5 .Enter your Pension IVRS number. If the IVRS No is correct dial 5 otherwise dial 6 --it gives you the opportunity to correct wrongly entered IVRS No. After knowing the status of your pension papers, if you desired to listen the status again dial 5 else Dial 7 for exit.
After dialing option 7, if you want to communicate any other information then dial 5 or else dial 6 for exit.
Options to recorded messages: To listen the recorded message -dial 5,
To erase the recorded message -- dial 6,
To change the recorded message —dial 7,
To store the message in the system—dial 8.

Step 2:
 If you do not know the IVRS no., a message can be recorded in the system by Dialing 7
System prompts for Name of the pensioner, Department, District where retired and Date of Birth; after completion dial 5.
Your enquiry about the pension will be recorded. After that,
To listen recorded msg-dial 5,
To erase yr msg-- dial 6,
To change yr msg—dial 7,
To register yr msg—dial 8.
Steps to be followed for GPF enquiry (the caller’s option is 6)

After selection of GPF option

Step 1:

 Dial GPF Account Number.
System repeats the GPF Account number for confirmation of GPF No—Dial 5(If the dialed Account number is correct) or Dial 6 to re-dial the GPF Account number.

Step 2: 

When prompted for Department code. ---Dial 5 if you know the Department Code, else dial 6. System will prompt the possible departments based on the GPF number dialed.
The list of Department codes are as follows:




Series Code

Series Code
AGRI 01 LAB 21
ART 02 LR 22
CEP 03 MEDL 23
COOP 04 MISC 24
CT 05 OAS 25
CVD 06 OGES 26
EDN 07 OSCS 27
EL 08 PH 28
EXC 09 POL 29
FISH 10 PORTS 30
FOR 11 PR 31
FPC 12 PW 32
GA 13 PWWC 33
IAS 14 REGN 34
IFS 15 SCD 35
IND 16 SP 36
INF 17 TV 37
IPS 18 URBD 38
JAIL 19 WEL 39
JUDL 20 WM 40


If Date of birth is available in the system, system prompts to enter the Date of Birth.
If Date of birth is not available in the system, it prompts to furnish DOB through DDO concerned)
If password is set by you in the system, system prompts to enter the password.

Step 3:

GPF Menu----Dial 4 for Closing balance enquiry
Dial 5 for Current year Debit
Dial 6 for Missing Debit
Dial 7 for Missing credit
(Again If you want to listen the details of GPF, dial as below
For Missing Credit --dial 5
For Information about your Closing balance, current year debits, missing debits, final withdrawal--dial 6
and for Exit--dial 7
Any Other message to be recorded—dial 5, Else 6.
To listen record msg-dial 5,
To erase yr msg-- dial 6,
To change yr msg—dial 7,
To register yr msg—dial 8.
Dial 8 for Final withdrawal
Dial 9 for change of password or register password.

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